Shipping & Return Policy
Shipping Policy
At Velaro™, we aim to process and ship all orders as quickly as possible.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Shipping Time
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Australia: 7–15 business days
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International orders (if applicable): 10–20 business days
Please note that delivery times may vary depending on location, customs processing, and local postal services.
Once your order has been shipped, you will receive a tracking number via email so you can follow your package every step of the way.
Shipping Costs
We offer FREE SHIPPING on all orders.
There are no hidden fees — what you see at checkout is what you pay.
Returns & Refunds Policy
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:
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The item must be unused and in original condition
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The request must be made within 30 days of delivery
To initiate a return, please contact us at:
Once your return request is approved, we will provide detailed return instructions.
Refunds
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Approved refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to be processed and reflected in your account
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos.
We will arrange a replacement or full refund at no additional cost.
Important Notes
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Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
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We are not responsible for delays caused by customs clearance or postal services